Emails link to timetuna.com

Symptom

• The {manage_url} link in a confirmation, reminder, reschedule, or cancellation email reads timetuna.com/your-slug/<booking-id> instead of your domain.
• The same link inside the calendar invite still shows timetuna.com.
• You looked in the Notifications tab for a setting to change it and found none.

Why it happens

• There is no setting: {manage_url} is generated per booking, and it follows the custom domain by itself. If it still shows timetuna.com, the domain is not verified yet on that booking page.
• Until the domain verifies, we deliberately keep the timetuna.com link. A link on a domain whose DNS does not resolve yet would be a dead link in a confirmation email, and a guest who cannot reschedule usually just does not show up.
• The email was sent before the domain was verified. Emails carry the link that was correct at send time; they are not rewritten afterwards.
• The custom domain is on a different booking page than the one that took the booking.

How to fix

1. Open the booking page editor, go to the Domain tab, and check the badge next to your domain. It has to read Verified. If it reads "DNS Pending" or "Action needed", click Check DNS Status, and work through Custom domain not working if it stays there.
2. Confirm the domain is connected to the booking page that guests actually book, not to a second page. One domain serves one page.
3. Go to the Notifications tab and click Send test email on the confirmation email. The link in the test email is built exactly like a real one, so it shows you what guests will get.
4. New bookings from that point on carry the branded link. Bookings made earlier keep the timetuna.com link they were sent with, and it keeps working.

Still not working?

Open the chat in the bottom-right with your custom domain, the booking page URL, and the email you received, and we will check the verification state on our side.