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Wrong availability

TimeTuna is offering times that are actually busy on your calendar, or hiding times that should be free.

Symptom

  • Guests can book on top of an existing event.
  • A genuinely free hour is missing from the picker.
  • Times appear in the wrong block of the day.

Why it happens

  • The calendar that holds the conflicting event is not ticked under Block availability for this booking page.
  • The event is marked as Free (not busy) in your calendar. TimeTuna respects that setting.
  • You added an iCal feed that has not refreshed yet (feeds re-fetch periodically, not in real time).
  • The page timezone does not match where you actually are right now.
  • Minimum gap (buffer) is creating a hole or filling one in unexpectedly.

How to fix

  1. Open the page editor → Calendars. Tick every calendar that should block availability, including personal and shared ones.
  2. Open the conflicting event in Google Calendar or Outlook. Check that it is marked Busy, not Free. Events created as "Free" do not block slots.
  3. If the conflict is on an iCal feed, wait 15 to 30 minutes for the feed to refresh, or disconnect and reconnect it to force a sync.
  4. Open Availability and check the timezone. If you set hours of 9 to 17 in America/Los_Angeles but your account is in Europe/Amsterdam, slots will look 9 hours off.
  5. Toggle the minimum gap to zero temporarily and reload, to confirm whether the buffer is the cause.
The Free/Busy flag is the usual culprit
Calendar apps default to "Busy" for new events, but events created from emails, holidays, or third-party integrations often arrive as "Free". Open them once and flip the flag.

Still not working?

Open with the exact slot (date, time, timezone) that is wrong and a screenshot of the conflicting calendar event.